ATT U-verse Reviews and Complaints

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ATT U-verse Reviews

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  • Atlanta Braves & LYING ABOUT MY BILL



    I was told by the AT&T Rep that I would get EVERY Atlanta Braves game, and I had DirecTV, which I enjoyed just fine, but they get here, take FOREVER TO install the system, then I'm being billed as if the service worked perfectly.. I get three streams of HD, which I was told I would be able to record 3 shows and watch TV on each TV, turns out I can watch TV on 2 TV's and record 1 program in HD. It's a complete scam and I'm going back to DirecTV esp. since I was lied to about the Braves. I'm absolutely livid about the fact that they lied to me about being able... More...
    (Cable TV)
    JTrentVines's Picture   JTrentVines    Read The Conversation   Read The Conversation

  • No Atlanta braves on ATT u-verse



    Where are the Atlanta braves????Your rep said I would get all their games when convinced to switch from Comcast. I would think you would broadcast games of interest to the region. If I can't watch my Atlanta Braves I think I'll make the switch back to Comcast. A whole lot of channels makes no difference if it's a bunch of crap you don't want to watch. Step it up ATT and take notice of all the complaints you are getting about this very topic!!! Charleston,SC More...
    (Cable TV)
    Mileym1031's Picture   Mileym1031    Read The Conversation   Read The Conversation

  • ATT u-verse no Atlanta Braves!



    Switched from Comcast to AT&T and expected no problem getting all the Atlanta Braves games as always. Now that ball season is here I can rarely find the Braves. What's the deal? I think with all the channels offered that AT&T would make an effort to broadcast games of interest to the region. I am frustrated that AT&T misrepresented themselves regarding this issue. I want my Atlanta Braves! More...
    (Cable TV)
    Mileym1031's Picture   Mileym1031    0 Comments   Add a Comment

  • ATT U-verse poor performance



    We have three receivers. Not all three react the same. Ch 203, (HLN), will appear on the bedroom TV but not show on the other two TVs. It was very disappointing when U-verse dropped the Hallmark channels. We have additional channels periodically not working. We have had TV picture freeze but that seems to have passed. My wife regrets installing U-verse. I would switch back to Direct TV but we are moving in six months. I will discontinue U-verse at that time. The service and performance is very disappointing when considering the monthly recurring charges. I will never recommend... More...
    (Miscellaneous)
    williampiper's Picture   williampiper    0 Comments   Add a Comment

  • billing problems



    I am new to AT&T and when I received by first bill for Uverse (2nd bill for cell phones) I had to call as I felt both my bills were way too high for what they said it would be. When I called I spoke to customer service first for Uverse and told her I thought my bill was too high and she took a look at it and gave me some credits (of course she didn't tell me what credits she was giving me) and told me my bill amount would be $182.10. So that's what I paid...now I've received a past payment bill that I didn't pay the full amount. So I call today and speak with a... More...
    (Cable TV)
    Petey0722's Picture   Petey0722    0 Comments   Add a Comment

  • service



    I have had issues with my internet and cable service for the past month. they came to see the wires as when i called the tech said there was an issue in my neighborhood. this did not fix the issue completely. both services go out periodically. an appointment was made for this saturday window of 12-4 pm. checked the website throughout the day to see if tech was on time. all was good. it was after 4 and i called the 800 number like the website instructed. i was informed they called me at 3.37 pm. unfortunately when the service call was placed the operator did not remove the old phone number... More...
    (Cable TV)
    hostrow's Picture   hostrow    Read The Conversation   Read The Conversation

  • Why Att failed me



    I have had issues with my internet and cable service for the past month. they came to see the wires as when i called the tech said there was an issue in my neighborhood. this did not fix the issue completely. both services go out periodically. an appointment was made for this saturday window of 12-4 pm. checked the website throughout the day to see if tech was on time. all was good. it was after 4 and i called the 800 number like the website instructed. i was informed they called me at 3.37 pm. unfortunately when the service call was placed the operator did not remove the old phone... More...
    (Cable TV)
    hostrow's Picture   hostrow    0 Comments   Add a Comment

  • rude csr sybel



    oday is Jan 27. I waited on hold for several hours. This person named Sybel took my call, kept interupting me and then when I got frustrated with her lack of common sense and attitude I started to get angry. I was on hold for a long long time, she refused to give me her CSR number and then hung up on me. I still did not get my questions answered. All I wanted to do was upgrade to the u400 package. Now I am going to cancel my total bundle that I had hooked up 3 days ago. ATT loses 6 tv's, cell phones, home phone and internet. I am also going to tell as many people as I can about sybel... More...
    (Cable TV)
    CarolPlowman99's Picture   CarolPlowman99    Read The Conversation   Read The Conversation

  • CSR hung up on me



    Today is Jan 27. I waited on hold for several hours. This person named Sybel took my call, kept interupting me and then when I got frustrated with her lack of common sense and attitude I started to get angry. I was on hold for a long long time, she refused to give me her CSR number and then hung up on me. I still did not get my questions answered. All I wanted to do was upgrade to the u400 package. Now I am going to cancel my total bundle that I had hooked up 3 days ago. ATT loses 6 tv's, cell phones, home phone and internet. I am also going to tell as many people as I can about sybel... More...
    (Cable TV)
    CarolPlowman99's Picture   CarolPlowman99    0 Comments   Add a Comment

  • ATT U-verse Installation



    I had emailed back and forth with ATT to see if U-Verse was available in my area. I finaly was told that it was, I called and set up U-verse, Internet and my home phone that is already with ATT. We do not have much time off and they were ablle to make an appointment for the installation. The man came and was here for a long while. He then told me that he had called in and found out that the pole was too far away from the house but that I would be getting a call and engineers would come out to put up something on the house. I waited a couple days and no call. I called today and when I got a... More...
    (Cable TV)
    ladycop1's Picture   ladycop1    Read The Conversation   Read The Conversation

  • NO Service at AT&T



    After 11 months of good service I now have an issue where the Phone and internet works but the TV uverse freeze after one to three minutes. This is the secodn thime that this happens. the first time it took three weeks ,,,,, yes three weeks to get this done and now I am in the same boat again, AT&T keep sending tech that dont know what to do, dont know how to escalate to tier 2. Discussion with managers on the phone ( who claim to be mgrs.) dont even know how to escalate. in the lst week 5 techs showed up at home and they all look puzzle. the last time it was a provisioning issue at... More...
    (Cable TV)
    paulrenec's Picture   paulrenec    0 Comments   Add a Comment

  • broken TV



    I went to an AT&T store to purchase my son an I-phone for xmas. While I was there I was talked into getting U-verse. HUGE mistake!!! Installation date was 12-12-12 first tech showed up saw the job and decided it was too much for him and left. 2 days later another tech showed up, did the install and after 3 hours left. Later that night we had a family night and all sat down to watch TV only to discover the TV is now broken. I looked behind the TV and there is broken plastic from the back of the TV laying on the TV stand and there is a box that was origionally INSIDE of the TV is now... More...
    (Cable TV)
    unhappyCustomer44's Picture   unhappyCustomer44    Read The Conversation   Read The Conversation

  • Dont ever get AT&T U-verse.



    I went to an AT&T store to purchase my son an I-phone for xmas. While I was there I was talked into getting U-verse. HUGE mistake!!! Installation date was 12-12-12 first tech showed up saw the job and decided it was too much for him and left. 2 days later another tech showed up, did the install and after 3 hours left. Later that night we had a family night and all sat down to watch TV only to discover the TV is now broken. I looked behind the TV and there is broken plastic from the back of the TV laying on the TV stand and there is a box that was origionally INSIDE of the TV is now... More...
    (Cable TV)
    unhappyCustomer44's Picture   unhappyCustomer44    0 Comments   Add a Comment

  • attuverse--don't get it!!!



    I decided to change from charter to att-uverse for my cable tv, phone and internet service. After 12 hours of attempted installation, we did get tv to work but not our phones. The tech was going to come back the next day but it took a week after I called and set up 3 different appointments to have someone come back out. I took 2 days off work and waited all day with no one coming. A week later the tech came back and got the phone properly working but the DVR's didn't work so he tried several more times to get it to work and another few days went by and after re-routing my cables... More...
    (Cable TV)
    krispat09's Picture   krispat09    0 Comments   Add a Comment

  • uverse tv



    I have had to wait a total of 5 hrs and counting to get some custumer service.. give me one good reason why i shouldnt just cancel all my services after 12 years with cell and 5 with uverse ? You guys made a mistake now im waitting for an other hour for service. Very dissapointed close to canceling it all. More...
    (Cable TV)
    mbherna's Picture   mbherna    Read The Conversation   Read The Conversation

  • Customer service



    I have been on the phone twice tonight, first time for thirty five minutes and the second for 23 minutes. The second time i asked to speak to a supervisor and was told there is not one available, this is not the first time I have this unacceptable experience with this company I guess I should go back to Comcast, thei customer service is no. 1 More...
    (Cable TV)
    vinicio's Picture   vinicio    0 Comments   Add a Comment

  • Internet Service Run a Round



    I spent 3 hours trying to contact Uverse ATT today to explain my problem. I was forwarded to some company in India that tried to charge me to solve my problem. I know the solution I just need somone to do it for me. Why should I pay to make Uverse work for me? Also why was I not told there was a charge when I was transferred to this "department" in India? It is a scam and then it took me another hour trying to reach anyone to complain with no sucess at all. More...
    (Cable TV)
    Musotica's Picture   Musotica    Read The Conversation   Read The Conversation

  • Non-working internet for 3 MONTHS



    Had the phone service installed for my elderly mother 8/8/11 and was told modem would be shipped to residence. Frist shipment was lost, rec'd replacement in late August. Detected no DSL signal and called it in. Not once, not twice but THREE TIMES. FInally had service tech out on 10/31/11 and he fixed "Jumpers" in basement of high-rise building. Mother didn't realize until next morning that he had disconnected the landline phone. Made another service call, tech came out on 11/5 and fixed landline but disconnected internet saying that we needed 2 lines for that... More...
    (Internet - Sponsored by DIRECPATH)
    BKPR's Picture   BKPR    0 Comments   Add a Comment

  • DVR not recording correctly



    Sunday night, Oct. 2, 9:00 pm E The Good Wife comes on. Except it didn't. A race in Jakarta continued into the 9:00 slot for 24 minutes. Then, The Good Wife started and continued until 10:00 pm, however we didn't get to see the entire show, only the first 36 minutes. This shows very poor planning and schduling on the part of ATT Uverse and total disregard for customers you pay for their services. They should at the very least rerun that show. I am very unhappy with ATT Uverse and not just because of this latest incident! Thank you for allowing me to post this complaint.... More...
    (Cable TV)
    rubycat13's Picture   rubycat13    Read The Conversation   Read The Conversation

  • Installation Incomplete



    AT&T Uverse took 4+ hours to set up my new service and did not complete set up. One of the HDMI cables did not work. First AT&T Uverse said that was our problem since they set it up on Friday and we didn't discover the bent cable head until Sunday (2 days later) but after 30 min and talking with a Supervisor they agreed that we could again schedule a two hour window to meet a cable tech to get the new cord. We ended up paying $40 at Target to complete our installation. A bit of a rip off. More...
    (Cable TV)
    KarenLemke's Picture   KarenLemke    0 Comments   Add a Comment

  • Worse Experience Ever!!



    I scheduled the installation of uverse four weeks ago. Technician never even knocked at my door, and in poor English, explained that the service can not be installed. Though he disconnected my land line, he never hooked it back up. I called and had to call for the supervisor several times - simple agents do not know squat. Finally, they were trying to raise the price of my initial order, and have me wait for another two weeks. Unsatisfying, very disappointed, now I am without internet service and have to start my research again where to go for the service. Att is just outsourced their... More...
    (Cable TV)
    Tat74's Picture   Tat74    Read The Conversation   Read The Conversation

  • Very Bad Experience



    I scheduled the installation of uverse four weeks ago. Technician never even knocked at my door, and in poor English, explained that the service can not be installed. Though he disconnected my land line, he never hooked it back up. I called and had to call for the supervisor several times - simple agents do not know squat. Finally, they were trying to raise the price of my initial order, and have me wait for another two weeks. Unsatisfying, very disappointed, now I am without internet service and have to start my research again where to go for the service. Att is just outsourced their... More...
    (Cable TV)
    Tat74's Picture   Tat74    0 Comments   Add a Comment

  • product wont work



    uverse has been 'phasing out' for about two months now. They have told me on the phone, when i finally get through to a human being, at first that there was nothing that they can do, then they hung up on my 81 year old mother several times, now it wont work at all and they want to come out AGAIN to try AGAIN to fix it. Then they lied to me and told me that she never called in so 'how could they fix it". my mother wants out of the contact, we cancelled and now they want $105 from my mother just to allow us to leave! we just want to go away without wasting any more... More...
    (Satellite)
    daviddial's Picture   daviddial    Read The Conversation   Read The Conversation

  • thanks for nothing



    i live in bethel ct i contracted to have u-verse installed after telling them in the store not to mess up& go to the same street name in danbury ct they took 4 days to ck to make sure i gave them the right address mind you that for 32yrs every month at&t sent me a bill to my house that i always paid on time & they always cashed my ck so because of thier mistake it put another month of waiting for u-verse in the store i told them any phone contact was to be to my land line then my cell,every message they sent me was on my cell never my home phone so the install was to be 4/2/11... More...
    (Repair Services)
    spunaround's Picture   spunaround    0 Comments   Add a Comment

  • Are you kidding me



    So my husband and I decided to get att uverse in January 2011. We had to have three people come out with in a 24 hour period to install this product. First the first person did not wire/install everything correctly. The second guy just tested the product and told us it was okay, it did work for about 2 hours then stopped again. The third guy had to rewire/install everything again. However, we have also have gone through a total of six (YES SIX) recievers. When we call att they act like this is the best product out there. Sorry to tell you, but this is the worst product ever and client... More...
    (Cable TV)
    hlsrvt's Picture   hlsrvt    0 Comments   Add a Comment

  • Service not installed



    I’ve had two requests for a new 18 mpbs Uverse internet service the last due install date was 4/18. As of this post my service is still not working. Had mom called to check status on the 19th and she was advised the order completed 4/18, regardless that the service just flashes. My mom advised their rep the service has never worked needs to be fixed. She was told someone needs to be there to test & get fix. I’ve taken off work twice to get service was advised by installer on the 18th there was outside work that needed to be done. Then after she talked with them the... More...
    (Repair Services)
    ice041811's Picture   ice041811    0 Comments   Add a Comment

  • Atlanta Braves



    We were told that we would get to see all Of the Atlanta Braves Games!!! But we got the special TV-phone and internet. My mother is 79 and enjoyes the Braves, this is all she wants to watch and has been waiting.But now we find out we can't get all of the braves which we could on Charter?? We would appreciate an answer to solve this problem, as soon as possible PLEASE!!! More...
    (Cable TV)
    eesmithpanda's Picture   eesmithpanda    14 Comments   Add a Comment

  • Cannot port my phone number



    It's been 3 weeks since the original order was placed to have my number ported over from another carrier. AT&T, through their lack of communication, has caused delay after delay. First, they were missing some information, that I found out about after the initial port date when I called to find out why the order wasn't complete. AT&T rewrote the order for 10 days later. Come that day, the order still wasn't complete. After several phone calls, I spoke with a rep who said there was an error with the order and that it'd have to be rewritten again, for... More...
    (Repair Services)
    bjimenez's Picture   bjimenez    1 Comments   Add a Comment

  • AT&T U-Verse reviews



    I thought I was the only one having this nightmare with AT&T U-verse. I should have read the blog sites prior to trying out their service. I take the service word back. AT&T U-verse has no customer service. I've been with AT&T forever that's not going to be the case much longer. Do not get U-verse they do not know what they are doing. Document everything!!! My personal experience has been terrible. Three months later I'm still trying to get paperwork processed correctly. All I get is promises. Okay enough venting!!! It felt good though. Now to go into my Zen mode.... More...
    (Cable TV)
    Coqui01's Picture   Coqui01    0 Comments   Add a Comment

  • Poor customer service



    I start with saying I have been an AT&T customer for 10 years and I have never seen the lack of customer servic I saw when I tried to sign up for UVerse service. I signed up online around the 14th of January and was told I would receive and email confirming my Internet had been turned on that week. I did receive an email, but I told me my order had been put on hold until I called, they need more info on my account. When I called, they had not processed my order and the only thing they wanted to do was to "up sell" me. They had to cancel my original order and start a new one to... More...
    (Internet - Sponsored by DIRECPATH)
    Bells10's Picture   Bells10    Read The Conversation   Read The Conversation

  • Uverse horrible service



    I start with saying I have been an AT&T customer for 10 years and I have never seen the lack of customer servic I saw when I tried to sign up for UVerse service. I signed up online around the 14th of January and was told I would receive and email confirming my Internet had been turned on that week. I did receive an email, but I told me my order had been put on hold until I called, they need more info on my account. When I called, they had not processed my order and the only thing they wanted to do was to "up sell" me. They had to cancel my original order and start a new one to... More...
    (Internet - Sponsored by DIRECPATH)
    Bells10's Picture   Bells10    0 Comments   Add a Comment

  • ATT Poor customer service complaint



    In June last year I want to update my auto pay for my Uverse/phone/internet service with a new credit card as I cancelled the old one. Come August I get alerts that my bill was not paid so again I go into the system and again try to change my auto pay to the new credit card but again this happened in October, each time they applied the outstanding amount to the new card but it still was not setup as my auto pay. In December when the same thing happened I stepped my way through and got confirmation that the new credit card was indeed setup for auto pay. On January 11, all my services were... More...
    (Entertainment, Movies, Events)
    JRouleau's Picture   JRouleau    2 Comments   Add a Comment

  • Nina



    Some of my favorite channels are the Food network, HGTV, and other such channels. Come to find out they are missing from our menu today. Apparently, at&t dropped the networks because they can't agree on terms??? How about the customer? Is it going to be reinstated? Do we get a refund because we are not getting all the channels we are paying for? You are currently advertising these channels in your package bundles, this is false advertising!! They are not available. If this does not resolve in a day or two ..we will be taking our business elsewhere. More...
    (Cable TV)
    walternina's Picture   walternina    0 Comments   Add a Comment

  • ATT U-verse? NEVER



    U-Verse installed (TV, internet, and phone) Since then - nothing but problems; have lost more than 40 hours of work time becuase of hours spent on the phone (average call lasts from 20 minutes to 60 minutes to receive phone help) or waiting for repair call. Thinking of getting U-Verse? Think again! I am now researching cable companies, as well as other services. BTW, I have both my cell phones with ATT, so I will be researching new cell companies. ATT does not have its act together and this "new product was rolled out way too early. More...
    (Miscellaneous)
    Janet823's Picture   Janet823    0 Comments   Add a Comment

  • EXTREMELY BAD Service



    HELP - I am drowning in U-Verse Purgatory. 1) CABLE - It only allows 1 HD Stream - We were told we could watch multi HD TVs and that was a LIE. Received a NEW HD TV for Mother's DAY and I can not watch an HD channel on it if someone else is watching an HD channel in the DEN. I think we deserve a discount! No one told us we had to be within 2500 feet to have 2 HD Steaming. NOT EVEN the INSTALLER. 2) PHONE - Security SYSTEM did not work with U-Verse VOIP - IT WORKED with COMCAST VOIP. They assured us it would work when we purchased U-VERSE. And the INSTAllER did not even hook... More...
    (Miscellaneous)
    cassettydp's Picture   cassettydp    Read The Conversation   Read The Conversation

  • Stream



    HELP - I am drowning in U-Verse Pergatory. 1) CABLE - It only allows 1 HD Stream - We were told we could watch multi HD TVs and that was a LIE. Received a NEW HD TV for Mother's DAY and I can not watch an HD channel on it if someone else is watching and HD channel in the DEN. I think we deserve a discount! No one told us we had to be within 2500 feet to have 2 HD Steaming. NOT EVEN the INSTALLER. 2) PHONE - Security SYSTEM did not work with U-Verse VOIP - IT WORKED with COMCAST VOIP. They assured us it would work when we purchased U-VERSE. And the INSTAllER did not even hook... More...
    (Cable TV)
    cassettydp's Picture   cassettydp    0 Comments   Add a Comment

  • Awful Customer Care



    I had AT&T uverse for approx. 3 months. The horrendous customer care afforded to me by the U-Verse reps only confirmed my prior suspicions that they had hired all of the previously fired Comcast employees. As a tiny example of AT&T's incompetence, I disconnected with Uverse on July 3, 2009, and today, November 6, 2009, I received my final bill - zero balance - together with a request to return the equipment which had been done at the time of disconnect. And as a further insult, I have been carrying a $20.48 overpayment. I just received that refund check in the mail last... More...
    (Cable TV)
    Changex2's Picture   Changex2    0 Comments   Add a Comment

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ATT U-verse Comments


cakes777 says: (3 weeks ago)
 0
I never knew a company could use thier customers as bad and then have the nerve to ask if there was anything else they can help me with before hanging up. You give me back my $480.00 that was not suppose to be taken out of my account for the 3 modems that did not work and 4 techs that can out. I missed 2 days work and 8 phone calls averaging 45 to 65 minutes each time. I'm so pissed off at the fact that I just paid bills and they erroniosly took the money out and I have to wait 3 to 5 buisness days for it to get back in my acct...I've had it and any chance to drag thier name in the mud, I will do it at all cost, thinking of a billboard on the highway. They can't dispute it as it's the truth and on paper...FED UP



Monkey2345 says: (4 weeks ago)
 0
It's unfortunate that AT&T does not care about pleasing their customers. In times like these every one in business should be making sure they don't
Loose market share. U-Verse was a bad business move for AT&T because they can't seem to deliver what they are promising, I mean I can't do anything online without worrying that the service will disconnect. What a shame.



Monkey2345 says: (4 weeks ago)
 0
It's unfortunate that AT&T does not care about pleasing their customers. In times like these every one in business should be making sure they don't
Loose market share. U-Verse was a bad business move for AT&T because they can't seem to deliver what they are promising, I mean I can't do anything online without worrying that the service will disconnect. What a shame.



JoeandRosie says: (3 months ago)
 0
ATT: You guys STINK. Terrible Service and Technicians that never show up or call. Thank GOD for Utility Monopolies!



amoangela says: (8 months ago)
 0
Everyone at uverse BETTER GET The Hallmark Channel and The Hallmark Movie Channel back or ELSE WE ARE CANCELLING OUR SERVICE and that's a PROMISE!!!!!!!!!!! I MEAN IT TOO!!!!!~ It's appalling that I cannot ever talk to anyone up high at uverse. That they won't honor a request from a customer and they have to have it there way!!!!! Get it back or I am cancelling now!!!!! Do you hear!!!!!!!????????
very very mad!!!!!



NorCal says: (1 year ago)
 0
Really??!!...It sounds like horror stories when you describe your experience with UVERSE...I have nothing but the BEST experience with At&t's UVERSE ever!!! I mean I love it! The Techs were most supportive they gave my numbers that i could contact them directly,showed me how to use the product until I was comfortable,very knowledged in every question I had,The sales person who came to my door was on point about every detail that comes with U_Verse..figured what we would save and what bundle was best for my family..And the savings was huge!! much more to offer that any company out there HANDS DOWN!! To sum it up..Go for the UVerse challenge..They are giving you free install,savings off for one year,prices that beat what youre currently paying now and giving you more for the money!If you have HD and are looking for a Cheaper way to truly enjoy your digital in its truest form GO UVERSE!!



cheapequiptment says: (2 years ago)
 0
rebate was postponed because of service upgrade need to wait an additional 30 days also a tech was sent out to replace the dvr receiver but he only reset it, now a new order for a tech tomorrow to do what the tech should have done today. Also all of our recorded shows were erased and we were told the box was defective.



Shamrock says: (2 years ago)
 0
This has to be the worst service on earth. Anyone with more than 1 HDTV in your house stay away. I would record 2 HD shows on the DVR and no one else in the entire house could watch anything in HD at all!!!! I have 4 HDTVS in my house which my wife and kids watch at the same time. Also they don't tell you but when watching multiple TV's the internet starts to crawl to dial up speeds.

Seriously Comcast may be more expensive, but their service so much better. I went back after less than 30 days. I've learned the hard way "you get what you pay for" it's cheaper because it's crap service. People who want a BMW don't go out and buy a Ford Escort and then think it's going to be the same.




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