ATT U-verse Reviews and Complaints

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ATT U-verse Reviews

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  • It Took Six Years, But ...

    ... AT&T finally broke this camel's back. The last incident involved three tech visits in three days, totaling seven hours. To summarize what I endured since 2009 (and it's only the Cliff Notes version) ... 1. Ten (count 'em, 10) modems ... turns out that only two were actually bad; the other eight were changed because the techs couldn't figure out what was actually wrong. Of course, every switch involved resetting the password on all devices ... 4 TV's, three computers, 2 tablets and two phones. 2. Four DVR's ... all were bad. We lost hundreds of... More...
    (Cable TV)
    Jewopaho's Picture   Jewopaho    0 Comments   Comments
  • WORST Customer Service EVER!!

    I'm BEYOND frustrated and angry at the lack of customer service that was just provided to me by your customer service representative Matt (employee id 8858) I called at 12:21 PM to get information regarding a promotion I found online Promo code I3783. While I understand that there's a script that the representatives need to follow I just wanted to understand the pricing so I asked if he could just tell me the pricing and skip the 21 questions that the script says to ask also he noted that I had called in yesterday so you would think he would understand why. Things quickly went... More...
    (Cable TV)
    dimmples77's Picture   dimmples77    0 Comments   Comments
  • Swindled by "Free" Notebook Deal by AT&T

    My husband got a new iPhone 6 with a two year contract. The sales rep told us about the deal AT&T was having with new iPad for $99 but we declined because we were thinking about getting a cheap notebook for the kids. When we were about done with the transaction, he brings out another notebook and tells us it's only $0.99 to get it. Since it was so cheap, we decided to get it. As the sales rep was going over our contract he only talks about my husband's iPhone 6 and the two year contract. But to our surprise we got our bill and it showed that we had three lines associated with... More...
    (Mobile Phones)
  • AT&T Uverse poor customer and technical support services

    7/17/2015 I was charged for an additional receiver box that I did not use. I contacted uverse CS (7/17/15) and they supposedly made adjustments totaling $102. The extra box was supposed to be removed in a simple transaction (according to the CS rep) that would only take a half hour at the most. On 7/18 the tech arrived and took almost 2 hour to work on the box removal. One hour after the tech left, all services were down (phone, internet, TV). I informed uverse CS and another tech came on 7/19 and spent 3hours but the problem persisted. This tech told me to call him and his supervisor if... More...
    (Cable TV)
    ely4life's Picture   ely4life    0 Comments   Comments
  • Everything about this company is a joke!

    Can you please get your company on the same page. ATT, you CANNOT do anything correct. I have to call every other week with a problem. My Cable gets shut off every week and my bill is wrong even though I pay. I call the customer service line and the robot keeps hanging up on me. After calling 3 times I finally get to talk with a person. They transfer me to someone else. They don't put notes in their system nor do they keep records of the issues. I can't believe that a company this big is able to bring in as many customers as they do. HOW CAN I SHUT DOWN THIS COMPANY!?! I... More...
    (Cable TV)
    Tonyd82's Picture   Tonyd82    0 Comments   Comments
  • Beware of the promise of promotions

    When I signed up for Uverse I was given a promotion and told to call back in 1 year to get another promotion. I was told by the rep on the phone (at the time I signed up) and the installation guy that Uverse ALWAYS has promotions and not to worry. When my 1 year was almost up I called to see what promotions were available. The rep told me that since I wasn't calling in the month that my promotion ended (1 month early) to call back the next month to see what was available. Again, the rep told me they ALWAYS have promotions. She said if I didn't call back in time my bill would... More...
    (Cable TV)
    dwhit's Picture   dwhit    0 Comments   Comments
  • Your telephone menus, your complaint site

    Your telephone menus suck. I'll be glad to redesign them for you for free. Your complaint site sucks. Please note the repeated use of suck/sucks. I'll redesign it for you for free. In both cases I will guarantee you a minimum of 40% reduction in complaints on both issues. Try me if you dare. But you won't. Because you, like most businesses in this country don't give a shit. You deal with the masses. All you care about is the money, and it would cost you too much to make my proposed changes. How do the execs of the company sleep at night? Apparently they have no... More...
  • TV remote control

    AT&T U-verse should be ashamed of their remote control simply because of the design of the back of the unit. Only a very small part of the back is flat reducing the amount of friction which would make it hold to a table surface better. I just talked with a sales agent to register my complaint. She said it would be taken up at their next meeting and I would be notified of the decision. I won't hold my breath that my complaint will produce any positive results. What a farce? More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    fistprof's Picture   fistprof    0 Comments   Comments
  • Extreme lack of customer service

    We called today to change the address for our service from one unit in a condo complex to another unit in the same complex. When the call began, we were told that the service would be switched the same day. Over an hour later, multiple transfers of departments, and aggressive up selling from the representative in the Phillippines, we learned that our service would not be turned on for 5 days! We asked to speak to a Supervisor, were told after waiting for over 20 minutes more that all the Supervisors were busy (I can understand why). We were told that we would receive a call back the... More...
    (Internet - Sponsored by DIRECPATH)
    hgreen's Picture   hgreen    0 Comments   Comments
  • AT&T U-verse Billing Cycle Date vs Contract End Date

    I paid my bill in full and canceled my AT&T U-verse service last month. I asked the "customer representative" to cancel the service at the end of the billing cycle so I would have no further charges. He explained that the end of the billing cycle was 2 days before the end of the contract date and that I would owe $15 for breaking the contract early. I said in that case to shut off the service at the end of the contract. This month I received a bill for $15. When I called for an explanation I was told that the charge was for using two days into the next billing cycle. I... More...
    (Internet - Sponsored by DIRECPATH)
    MudBRBque's Picture   MudBRBque    0 Comments   Comments
  • att store superstition mall mesa az

    I recently purchased my first smart phone at the at&t store located in the superstition mall on Power road in mesa arizona. As I said it was my first I phone so I knew nothing about how it worked. I instructed the sales person that along with the purchase of the phone I would require a transfer of a message package I had purchased with the phone I was using at the time and transfer the contact list that was in the phone and a tutorial on how the phone worked. After the transfer of information we sat down to some instructions that were at best terrible. Since the instructions were so... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    sniggorcs's Picture   sniggorcs    0 Comments   Comments
  • ATT receiver problem

    I called for a problem of my receiver and was told I need to make an appointment. I made the appointment for the following day from 8:30-12:00 window time. At 12:10 no call or visit. I call and was told the Tech was here and said in his report that he educated the customer on using input on my TV. I don't have a twin sister. He out right LIED!!! He was never here but reported he was!!! I think this behavior is OUTRAGEOUS! More...
    (Repair Services)
    1559's Picture   1559    0 Comments   Comments
  • Customer Service, technical & promotional issues

    I have not been too happy with u guys since day one. I keep having technical issues either with the cable box, wiring or modem. I shouldn't keep having these issues oh and the promotional deals You guys give us is never removed on the day that it expires & you wind up getting hit with a huge bill. I even hate how pricey these cable boxes are its ridiculous even the monthly payments they just are sky high & soon as i pay off my bill I'm switching over to another cable company cause u guys suck More...
    (Cable TV)
    Furious39's Picture   Furious39    0 Comments   Comments
  • What happened to music choice!!

    I am very disappointed with Att u verse. What happened to Music Choice? You substituted the very good Music Choice channels with some terrible provider called Stingray Music it is awful. The music and selection is terrible. I hate it. You also can't just jump channels you have to go into each category almost like a music app for each music genre. Also Att u verse never offers services for apps that if they were listed servers you could watch some channels on your phone or tablet. For as much money that Att charges, they need to do better than this...disgusted More...
    (Cable TV)
    Kylanjohn's Picture   Kylanjohn    0 Comments   Comments
  • ATT horrible customer service!

    I signed up for ATT uverse and was given a installation tech appointment for the following Thursday. Later that day we got a call from a ATT tech saying he was coming that day to do the installation so we said we are home now so ok. However he never showed up and never called! Finally I contacted customer service. Of course they had no record of the call we received. I again confirmed our Thursday appointment. Thursday came and they did not show up again! I contacted customer service and they said their records said Saturday now! After getting run around for 20 minutes I asked to be... More...
    (Internet - Sponsored by DIRECPATH)
    TwinMom2xs's Picture   TwinMom2xs    1 Comments   Comments
  • Cancellation nightmare

    Switched from comcast to u-verse. Internet quality of service was horrible. So called customer service to cancel the very next business day. Service not cancelled. Have called them 5 times in the last 7 days. Service is still not cancelled. Each time the rep gives me a cancellation order #. Says I won't be charged termination fees as this is less than 30 days. But service is never cancelled. Totally incompetent. They cannot even cancel service properly. If they send me bills charging me for a service that I hate, am not going to pay. If AT&T reads this I would like them to know to... More...
    (Cable TV)
    Bsca's Picture   Bsca    0 Comments   Comments
  • Customer service is clearly deficient

    I contacted AT&T U-verse at the beginning of January, 2015; the sales person on the line was extremely polite. However, she was deceptive, as she never told me that the telephone package of $20.00/month with two hundred minutes of calls per month, only applied to calls made to other U-verse subscribers. Hence, if someone called a non-U-verse number, they were charged 7 cents per minute, per call. I found out about the latter, when I received my first bill. In addition, my first U-verse bill was confusing, as it was not written in a consumer friendly manner. However, what was worse than... More...
    Cessna793's Picture   Cessna793    0 Comments   Comments
  • Terrible Customer Service!

    I don't usually write reviews or complaints about a company, I just resolve everything by phone or in person. But I just had THE WORST customer service expierience in my life with AT&T U-Verse. I will definitely be reporting this online to any and everyone I can think of. I've only had U-Verse for a month and today I was ready to cancel...and the next time I have to go thru this, I will. Last month I was quoted $40 for digital tv and today I noticed that my first bill is $60. I also found that a charge of $10 for HD Technology(??) is added, but was never mentioned to me... More...
    (Cable TV)
    RMondaine15's Picture   RMondaine15    0 Comments   Comments
  • Att is full of False Advertising

    Att u-verse is bull they got me w the great service HD channels and all the toppings crap. what they don't tell you when getting there tv service it takes power from your wifi basically your internet and your cable is sharing it speeds and power together. We had there Internet first not bad and just for higher speed because we have game systems and computer and the kids are always on there phones. As soon as we signed up our internet sucks phones kept disconnecting and when playing games kept getting kick out At first I was told get even faster higher speed yea pay more money Then... More...
    Yessi's Picture   Yessi    0 Comments   Comments
  • Terrible service

    To anyone who will listen. Switching to AT &T uverse has been the absolute most horrible experience I have ever had with any company. There customer service people are rude and under helpful, being that there technician fell through my ceiling there insurance has been very rude and terribly inept in even remotely trying to make reasonable arrangements to my home. Do I have uverse " not for long" that still doesn't work and a gaping hole in my ceiling that I am going to have to repair at my own expense and hire an attorney to deal with AT&T. In short anyone thinking... More...
    (Cable TV)
  • WORST customer service ever

    I have had ATT u-verse for 4 months now. I switched from Directv after being baited by AT&Ts commercials. HUGH MISTAKE. the programming is about the same as Directv but the customer service is HORRIBLE. If I could use a stronger word to describe the customer service, I would. I had a simple technical question I needed answered. Nothing major just a simple question that could be answered in under a minute. When I called tech support I was advised that I did not "subscribe" to the tech support (which is $15 monthly) so in order to have my question answered I would be billed... More...
    (Cable TV)
    ChrislJackson's Picture   ChrislJackson    1 Comments   Comments
  • ATT u-verse

    I contacted AT&T about u-verse internet. They told me it was in my area the lady told me it would be two weeks for someone to come and install the services.. AT&T called two days before the person was going to come out to install the services, and said the internet was weak and I lived to far off the road. Would you believe the lady asked me if they was anything else she could do for me. STAY AWAY FROM ATT U-verse More...
    (Internet - Sponsored by DIRECPATH)
    edlafollette's Picture   edlafollette    0 Comments   Comments
  • Card Incentives for upgrade

    I was given the opportunity to get a $100.00 gift card if I up-graded from U350 to U450. I signed up and waited and waited to get the card. I contacted them today about this issue and was told that a letter had been sent out and the offer expired the end of December. AND, they could not help me because it had expired. I told them that if I would have gotten the letter, I would have contacted them. So, I paid for something for two months and did not get the gift card. I in turn went back to a lower level of service and am very unhappy. I thought that ATT was better than this. I... More...
    (Cable TV)
    vgebhardt10's Picture   vgebhardt10    0 Comments   Comments
  • AT&T U-verse

    How do I get out of a 3-year U-verse contract with AT&T? I am in Rockford IL and AT&T TOTALLY DESTROYED my entire Christmas week! I work PT from home doing medical dictation on top of it. I called them - on hold, on hold. Finally got someone who said they would be there the next day, 12/24 - no show! Could not do last minute Christmas shopping waited 8 hours, NO SHOW! Plus whenever you call their customer service, they WASTE YOUR TIME and ASK THE SAME QUESTIONS OVER AND OVER! These problems have been going on ever since I went with them 1-1/2 years ago! They lie to you,... More...
    (Internet - Sponsored by DIRECPATH)
  • terrible customer service

    I really hate at&t now!!!!! I recently moved in to a new place and i was forced to get a contract with at&t because they are the only service providers available. I am a gamer and i can tell you one thing, at&t is not gamer friendly or people friendly. i contacted customer service today to let them know that i was having problems with the nat type being set to moderate instead to open, i was then told that the problem was not at&t and that the problem was my xbox. i tried to get help but instead they kept me on hold for 30 minutes for no help at all. they then old me that... More...
    (Internet - Sponsored by DIRECPATH)
  • Horrible

    I recently moved into a building in Austin, It's a new building so they have it wired for Internet and TV and it's part of the rent. Sounds good right? NOT SO MUCH. Been paying for the service since Dec 17th, just finalized my move and tried to set the TV up. Dec27th. Didn't work, the act was improperly set up, or not at all, nit sure but the internet is fine. This is where the fun starts Called ATT, got the runaround telling and re-telling my story to about 5 lame Customer service reps, who each transferred me to the next last one transferred me to billing! the... More...
    (Cable TV)
    mjjflynn's Picture   mjjflynn    0 Comments   Comments
  • Upsetting News about ATT Uverse treatment of customer

    I have had my worst experience yet with ATT UVerse. I have a bundled package phone, net and cable. My cable subscription was about to expire so as a long standing customer I called to see what deals they had and was given the runaround and quoted an increase to my bill. I then went into my account secured a deal "online" to lower my overall bill. Two days later a technician comes to my home early in the morning stating they were there to update my internet service. When I told them I'd not signed up for any updates they agreed to cancel the appointment as a mistake. That... More...
    (Cable TV)
    lgb1234's Picture   lgb1234    0 Comments   Comments
  • Horrible - bit and switch

    We need to go to the federal government with our complaints. I am! Lied and had me add service to get bundled fee and discounts to keep me at last years charges and then they raise them after a month and basically it's tough/too bad to me! I literally talked t a supervisor in their cancellation dept. who cut the deal for me and then they tell me too bad. When they look at the bill they even agreed they lowered it for the first two months. The MAFIA is alive and well and it's called ATT Uverse! More...
    (Cable TV)
    daw07552's Picture   daw07552    0 Comments   Comments
  • AT&T BUNDLE is a joke and UVERSE TV Customer Service is SUCK

    After many year that I be with AT&T for High Speed Internet only, due to my daughter homework thru Internet research and after many time that the sales representative from AT&T%u2019s tried to hook me into get AT&T Bundle promotion and then I make a mistake to fall into the trap for UVERSE TV. My AT&T High Speed Internet was raise up from $36.88 to $42.28 (from April, 2014 to July, 2014) and raise again $47.14 (on August, 2014) and raise $58.48 (on September, 2014), AT&T raise my bill up $21.60. Like I said I be with them for number of year, and every year I call to... More...
    (Cable TV)
    reaction's Picture   reaction    0 Comments   Comments
  • shitty

    They shut my phone and internet off randomly every single month. Its in my boyfriends name and he is on the phone with att at his moms as im writing this. Wtf att is the only available option for where I live. I tried to go look for another service but we found out that they all go through att. Monopoly or what! More...
    (Cable TV)
    BeeCakes's Picture   BeeCakes    0 Comments   Comments
  • Internet installation - AT&T Uverse

    I have used AT&T UVerse Internet for a few years with no issues. I recently moved to a new home and requested they transfer my service. I have a business that I run out of my home and use the Internet for my business at all times. Majority of business is dealt with through sending files back and forth over the Internet so it is CRUCIAL that service is never down. It has now been 48 hours since I have been able to operate. I am writing this review from my phone. The AT&T phone guys successfully set up my new phone and fax lines. The UVerse Internet guy threw his hands up after being... More...
    (Internet - Sponsored by DIRECPATH)
    Susanforeman1's Picture   Susanforeman1    1 Comments   Comments
  • Never an AT&T customer yet somehow am still in collections with them??!!!

    Was never an AT&T customer, never authorized service with them never authorized installation, nothing... This last month I noticed a collections attempt on my credit report for Franklin Collections Services. Called them and it's on behalf of AT&T. Sat on the phone with AT&T for the next two hours finding out that they attempted to install AT&T UVERSE internet at an address that is similar to mine in Ohio but in a completely different township. Tried to deal with it more than a few times and have now given up. Each time they say the issue is dealt with and that I need to... More...
    npgeorgeuw's Picture   npgeorgeuw    0 Comments   Comments
  • Uverse features unusable

    U-verse connection problems to phone feature leaving consumers at disadvantage. ATT tech has became a joke if they can not fix the link they disrupted while doing an update on there system. Consumers paying for phone features that they have to call into tier two to use is absurd. Secondly, if is a fraud to promote how great there product is when the consumers already padding there pockets are left using such an useless product. I hope that all consumers using U-verse and having problems with it will come together and force necessary corrections. If not I hope that we can get some... More...
    (Cable TV)
    culfig's Picture   culfig    0 Comments   Comments
  • ATT U-verse Appalling Performance

    I have had AT&T phone and internet for a number of years. But when performance started to deteriorate - phone service outages, internet sluggishness, etc, I decided enough was enough. I spent a couple of hours on the phone with ATT "specialists who diagnosed the service arriving at the house to be excellent but the 2Wire modem/router probably on its last legs. "We are upgrading our systems to fiber optics, faster, more reliable, etc, etc. OK, says I, I will take the bait and "upgrade". New modem and supposed new connection to the house. I am still waiting and... More...
    (Delivery Services)
  • Sales Fraud!

    We had AT&T Uverse a few years ago and left the service because we had numerous connectivity issues. After having several technicians visiting our home they said there was nothing else they could do to resolve our issue so we decided to leave AT&T uverse and go to DirecTV. It's been about 3 years since we left AT&T in hopes that some improvements were made. We were offered a deal of $139.99 a month for a year for internet, uverse 450 and phone and have all install fees waived. We got the bill and it was $365.00! We called the customer service line and talked to a... More...
    (Cable TV)
    mcastillo217's Picture   mcastillo217    0 Comments   Comments
  • not happy

    me and my wife decide to go with u-verse so i ordered cable and internet service they installed. after 5 1/2 hours the tech left. to find out we could only stream 4 tvs at once, and we have 5 tvs they tell me if we all watch the same thing we can watch all 5 tvs so i cancelled within 24 hours of install. More...
    (Cable TV)
    rollinsdime97's Picture   rollinsdime97    0 Comments   Comments
  • At&T horrible customer service

    Ready to switch to Time Warner! After a month of experiencing extensive downtime for both the internet and cable service we found out that our wireless equipment needed to be replaced. A service appointment for Tuesday the 22nd between one and five o'clock was scheduled to replace the unit. I waited for rive and half hours for the technician to show up, which never happened. I did not receive a call informing me that the tech would be late or simply saying that they were sorry, but the appointment would have to be rescheduled. I called customer service who was very apologetic and... More...
    (Internet - Sponsored by DIRECPATH)
    jthom's Picture   jthom    0 Comments   Comments
  • Sent to Collections

    I cancelled my U-Verse account within 30 days of ordering and attempted to get credit for the money back guarantee that I was promised when I ordered the service. I called Customer Service, emailed "Customer Care" and wrote a letter when I sent in my payment for the amount I thought I owed per the fine print of the agreement. I received a bill yesterday that finally had some credits, however my payment was not reflected even though my bank shows it was cashed within the billing cycle. I also received a letter from a collection agency for the remaining balance, of which I have paid... More...
  • Internet

    I have had att for abot 6 years live in a rural area of northern Nevada, I have Internet and phone service we where asked to upgrade our modem I was told much faster better connection, WRONG! After that I have had three service tecs out waiting 3 or four days each time. They sent me a new modem still dropping Internet, resetting modem continued. The fourth time I called I had not phone and no Internet this was especially bad timing as it is my 12 year old sons bday party on Saturday and this is Friday morning. I had taken two days off work be use I had set up a flat screen tv with three... More...
    (Internet - Sponsored by DIRECPATH)
  • U-Verse billing issues... ongoing

    My U-Verse bill has been screwed up since April. I've talked to 4 different agents since and have spent an average of 45 minutes to an hour with each and it is STILL not resolved. I've gone in circles with agents that don't have a clue as to what they are doing. I just now ' lost connection' with the fourth agent that I've spent an hour catching him up to what the problem is. Surprise! No call back. If I call again I will have to go through 3 months of information to catch up agent #5. I am sick of AT&T. How does one get in touch with a manager of... More...
    attisajoke's Picture   attisajoke    1 Comments   Comments

ATT U-verse Reviews By Product

ATT U-verse Comments

Dannysialina says: (9 months ago)
Was promised promotion of $105 per month plus tax after 4 months my bills are $135 per month so called customer service saied that there is no promotion for the $105 and its best they can do is $135.
These people once you sign with them they get you and if you want to cancel that you pay $180 penalty so I received a $10 HD discount to bring my bill down stll higher than I was promised.

When my one years up I'm done im getting the Internet services $200 year

I hate AT&T so much that I might just pay the $180 penalty and screw them for life I don't ever want to deal with this people.

sbada53 says: (10 months ago)
This isnt a complaint just a question! How come U verse doesnt put on movie marathons, such as Alfred Hitchkocks movies or the Sopranos(on another ch. Besides HBO)...Some of these movies are from the 70s..think your audience would much watch some classic movies!! Thanks...

liketono says: (11 months ago)
I have been a Att customer for over 20 years. I have been trying to get Att uverse for some time now. What I don't understand is I have uverse internet & home phone. They tell me that we live to close to the hub. I have DIRECTV currently, but I would love to have uverse tv. who do I complaint to in order to get this service. I live in Pensacola, FL.

janhrn1 says: (1 year ago)

rhilton868 says: (2 years ago)
Signed up with ATT uverse 4 months ago.Always reboting boxes. Signed up at Chesterfield office on 23 mile road. Manager made promises and told lies never followed through on any. The on demand sucks. Television stops all the time. PC speed is bad and not what was promised. Customer service is worse then Comcast. I did not think that was even possible,but I was wrong.

rebaskaggs says: (2 years ago)
I am sick of the commercials with the kids. I mute it every time it comes on. I was thinking about getting at&t service but the commercial keeps me from it. Try some one different. Thank you for your time.

laranlin says: (2 years ago)
The new change to the on demand is awful. It is not user friendly. On my large tv I can
read the boxes. On a smaller tv I cannot. The change to the games was very upsetting. I played the JT blocks. That has been deleted on the new game channel which you now need to pay for.
I'm in process of checking other carriers to change.

Who ever designed this did a BAD job,' You will lose lots of customers.

billyb says: (3 years ago)
I think cancelling the free games just to get customers to subscribe to the pay to play games was a very selfish act showing no respect to those who are elderly and on fixed incomes who can barely afford basic service. AT&T is definitely not user friendly.

areyouscared says: (3 years ago)
will I can see from the commetts of the other customers I made a big error in using attuverse I will contact the A G of lousiana if nothing can be resovied. thank you very much. sam horner

FUATT says: (3 years ago)
we were billed 240$ for a 240 bill - we were billed another 280$ at the end of the same month, throwing me in overdraft at the bank, now i can't pay my property tax, or buy food. They charged us a 'one time' installation fee last bill , now being charged 118.54 on top of our 140$ a month, in a 'one time' account charges.

Archi says: (3 years ago)
I want my TV to stay on all day to discourage thieves, but at some point during the day the Uverse controller go to blue screen with a prompt to hit OK. How can I keep my TV on a channel ALL DAY?

1s1deast says: (3 years ago)
music skips so often especially on utube

popeyeauto says: (3 years ago)

davewong1 says: (3 years ago)
To all internet users.
I was offered by ATT uverse seller and said that Uverse has very fast internet service with dial tone.After i sign up with uverse. My internet and home phone has all kinds of problem.I am very disappoint with ATT uverse service.
I keep losing my internet signal. special from 12 am -6 am every night. when the internet speed getting slow, it will causing my home phone with no more dial tone. and causing my home alarm go off since from Feburary untill today.
Evertime i can in, they said they send a tech out to solve my problem. But each tech said different kind of error.
The problem still there in the midnight.
I think they don't know what they are doing after i replaced 4 times uverse modems.
Now i must give up my dial tone go back to analog phone.
I hope all internet users need to spend yime to shop arround before sign up Uverse. I am not very happy with uverse any more.and they do not pay anything for i do not have enough sleep for last 6 months....because the alarm went off...

cakes777 says: (4 years ago)
I never knew a company could use thier customers as bad and then have the nerve to ask if there was anything else they can help me with before hanging up. You give me back my $480.00 that was not suppose to be taken out of my account for the 3 modems that did not work and 4 techs that can out. I missed 2 days work and 8 phone calls averaging 45 to 65 minutes each time. I'm so pissed off at the fact that I just paid bills and they erroniosly took the money out and I have to wait 3 to 5 buisness days for it to get back in my acct...I've had it and any chance to drag thier name in the mud, I will do it at all cost, thinking of a billboard on the highway. They can't dispute it as it's the truth and on paper...FED UP

Monkey2345 says: (4 years ago)
It's unfortunate that AT&T does not care about pleasing their customers. In times like these every one in business should be making sure they don't
Loose market share. U-Verse was a bad business move for AT&T because they can't seem to deliver what they are promising, I mean I can't do anything online without worrying that the service will disconnect. What a shame.

Monkey2345 says: (4 years ago)
It's unfortunate that AT&T does not care about pleasing their customers. In times like these every one in business should be making sure they don't
Loose market share. U-Verse was a bad business move for AT&T because they can't seem to deliver what they are promising, I mean I can't do anything online without worrying that the service will disconnect. What a shame.

JoeandRosie says: (4 years ago)
ATT: You guys STINK. Terrible Service and Technicians that never show up or call. Thank GOD for Utility Monopolies!

amoangela says: (4 years ago)
Everyone at uverse BETTER GET The Hallmark Channel and The Hallmark Movie Channel back or ELSE WE ARE CANCELLING OUR SERVICE and that's a PROMISE!!!!!!!!!!! I MEAN IT TOO!!!!!~ It's appalling that I cannot ever talk to anyone up high at uverse. That they won't honor a request from a customer and they have to have it there way!!!!! Get it back or I am cancelling now!!!!! Do you hear!!!!!!!????????
very very mad!!!!!

NorCal says: (5 years ago)
Really??!!...It sounds like horror stories when you describe your experience with UVERSE...I have nothing but the BEST experience with At&t's UVERSE ever!!! I mean I love it! The Techs were most supportive they gave my numbers that i could contact them directly,showed me how to use the product until I was comfortable,very knowledged in every question I had,The sales person who came to my door was on point about every detail that comes with U_Verse..figured what we would save and what bundle was best for my family..And the savings was huge!! much more to offer that any company out there HANDS DOWN!! To sum it up..Go for the UVerse challenge..They are giving you free install,savings off for one year,prices that beat what youre currently paying now and giving you more for the money!If you have HD and are looking for a Cheaper way to truly enjoy your digital in its truest form GO UVERSE!!

cheapequiptment says: (6 years ago)
rebate was postponed because of service upgrade need to wait an additional 30 days also a tech was sent out to replace the dvr receiver but he only reset it, now a new order for a tech tomorrow to do what the tech should have done today. Also all of our recorded shows were erased and we were told the box was defective.

Shamrock says: (6 years ago)
This has to be the worst service on earth. Anyone with more than 1 HDTV in your house stay away. I would record 2 HD shows on the DVR and no one else in the entire house could watch anything in HD at all!!!! I have 4 HDTVS in my house which my wife and kids watch at the same time. Also they don't tell you but when watching multiple TV's the internet starts to crawl to dial up speeds.

Seriously Comcast may be more expensive, but their service so much better. I went back after less than 30 days. I've learned the hard way "you get what you pay for" it's cheaper because it's crap service. People who want a BMW don't go out and buy a Ford Escort and then think it's going to be the same.

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