ATT U-verse Consumer Complaints All Reviews

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ATT U-verse Reviews

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  • Run dont walkfrom At&T



    Pricing ridiculous! Equipment breaks down multiple times a month. 7th visit in a month and a half for the same problem. The repair techs give you their number to call and their supervisors to call if they don't call back in 2 hours. 4 days later and neither called back. They also have the nerve to try to charge $150.00 to fix their lousy equipment. The techs tell you every visit the issues with their equipment and how they have problems with it. One time they were sending a new cable box in 10 days and it was never mailed. They don't keep their word but never fail to bill you! More...
    (Cable TV)
    Spokane's Picture   Spokane    0 Comments   Comments
  • NO INTERNET STILL AFTER MONTHS



    We have had an on -going issue with them for months now. People are never on the same page and multiple people tell you different things. Most unorganized company with zero respect to people trying to start a business. They don't complete tasks like planned and then schedule install dates to only then here for the 3rd time that something wasn't completed all the way. Having 2 wks from first install date to now and we still have no internet. AVOID THEM LIKE THE PLAGUE. Corporate off is awful as well and doesn't help an any ways. Thanks for causing so much unnecessary stress,... More...
    (Internet - Sponsored by DIRECPATH)
    maryeleanorj's Picture   maryeleanorj    0 Comments   Comments
  • It Took Six Years, But ...



    ... AT&T finally broke this camel's back. The last incident involved three tech visits in three days, totaling seven hours. To summarize what I endured since 2009 (and it's only the Cliff Notes version) ... 1. Ten (count 'em, 10) modems ... turns out that only two were actually bad; the other eight were changed because the techs couldn't figure out what was actually wrong. Of course, every switch involved resetting the password on all devices ... 4 TV's, three computers, 2 tablets and two phones. 2. Four DVR's ... all were bad. We lost hundreds of... More...
    (Cable TV)
    Jewopaho's Picture   Jewopaho    0 Comments   Comments
  • WORST Customer Service EVER!!



    I'm BEYOND frustrated and angry at the lack of customer service that was just provided to me by your customer service representative Matt (employee id 8858) I called at 12:21 PM to get information regarding a promotion I found online Promo code I3783. While I understand that there's a script that the representatives need to follow I just wanted to understand the pricing so I asked if he could just tell me the pricing and skip the 21 questions that the script says to ask also he noted that I had called in yesterday so you would think he would understand why. Things quickly went... More...
    (Cable TV)
    dimmples77's Picture   dimmples77    0 Comments   Comments
  • Swindled by "Free" Notebook Deal by AT&T



    My husband got a new iPhone 6 with a two year contract. The sales rep told us about the deal AT&T was having with new iPad for $99 but we declined because we were thinking about getting a cheap notebook for the kids. When we were about done with the transaction, he brings out another notebook and tells us it's only $0.99 to get it. Since it was so cheap, we decided to get it. As the sales rep was going over our contract he only talks about my husband's iPhone 6 and the two year contract. But to our surprise we got our bill and it showed that we had three lines associated with... More...
    (Mobile Phones)
  • AT&T Uverse poor customer and technical support services



    7/17/2015 I was charged for an additional receiver box that I did not use. I contacted uverse CS (7/17/15) and they supposedly made adjustments totaling $102. The extra box was supposed to be removed in a simple transaction (according to the CS rep) that would only take a half hour at the most. On 7/18 the tech arrived and took almost 2 hour to work on the box removal. One hour after the tech left, all services were down (phone, internet, TV). I informed uverse CS and another tech came on 7/19 and spent 3hours but the problem persisted. This tech told me to call him and his supervisor if... More...
    (Cable TV)
    ely4life's Picture   ely4life    0 Comments   Comments
  • Everything about this company is a joke!



    Can you please get your company on the same page. ATT, you CANNOT do anything correct. I have to call every other week with a problem. My Cable gets shut off every week and my bill is wrong even though I pay. I call the customer service line and the robot keeps hanging up on me. After calling 3 times I finally get to talk with a person. They transfer me to someone else. They don't put notes in their system nor do they keep records of the issues. I can't believe that a company this big is able to bring in as many customers as they do. HOW CAN I SHUT DOWN THIS COMPANY!?! I... More...
    (Cable TV)
    Tonyd82's Picture   Tonyd82    0 Comments   Comments
  • TV remote control



    AT&T U-verse should be ashamed of their remote control simply because of the design of the back of the unit. Only a very small part of the back is flat reducing the amount of friction which would make it hold to a table surface better. I just talked with a sales agent to register my complaint. She said it would be taken up at their next meeting and I would be notified of the decision. I won't hold my breath that my complaint will produce any positive results. What a farce? More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    fistprof's Picture   fistprof    0 Comments   Comments
  • Extreme lack of customer service



    We called today to change the address for our service from one unit in a condo complex to another unit in the same complex. When the call began, we were told that the service would be switched the same day. Over an hour later, multiple transfers of departments, and aggressive up selling from the representative in the Phillippines, we learned that our service would not be turned on for 5 days! We asked to speak to a Supervisor, were told after waiting for over 20 minutes more that all the Supervisors were busy (I can understand why). We were told that we would receive a call back the... More...
    (Internet - Sponsored by DIRECPATH)
    hgreen's Picture   hgreen    1 Comments   Comments
  • AT&T U-verse Billing Cycle Date vs Contract End Date



    I paid my bill in full and canceled my AT&T U-verse service last month. I asked the "customer representative" to cancel the service at the end of the billing cycle so I would have no further charges. He explained that the end of the billing cycle was 2 days before the end of the contract date and that I would owe $15 for breaking the contract early. I said in that case to shut off the service at the end of the contract. This month I received a bill for $15. When I called for an explanation I was told that the charge was for using two days into the next billing cycle. I... More...
    (Internet - Sponsored by DIRECPATH)
    MudBRBque's Picture   MudBRBque    0 Comments   Comments
  • ATT receiver problem



    I called for a problem of my receiver and was told I need to make an appointment. I made the appointment for the following day from 8:30-12:00 window time. At 12:10 no call or visit. I call and was told the Tech was here and said in his report that he educated the customer on using input on my TV. I don't have a twin sister. He out right LIED!!! He was never here but reported he was!!! I think this behavior is OUTRAGEOUS! More...
    (Repair Services)
    1559's Picture   1559    0 Comments   Comments
  • Customer Service, technical & promotional issues



    I have not been too happy with u guys since day one. I keep having technical issues either with the cable box, wiring or modem. I shouldn't keep having these issues oh and the promotional deals You guys give us is never removed on the day that it expires & you wind up getting hit with a huge bill. I even hate how pricey these cable boxes are its ridiculous even the monthly payments they just are sky high & soon as i pay off my bill I'm switching over to another cable company cause u guys suck More...
    (Cable TV)
    Furious39's Picture   Furious39    0 Comments   Comments
  • What happened to music choice!!



    I am very disappointed with Att u verse. What happened to Music Choice? You substituted the very good Music Choice channels with some terrible provider called Stingray Music it is awful. The music and selection is terrible. I hate it. You also can't just jump channels you have to go into each category almost like a music app for each music genre. Also Att u verse never offers services for apps that if they were listed servers you could watch some channels on your phone or tablet. For as much money that Att charges, they need to do better than this...disgusted More...
    (Cable TV)
    Kylanjohn's Picture   Kylanjohn    0 Comments   Comments
  • ATT horrible customer service!



    I signed up for ATT uverse and was given a installation tech appointment for the following Thursday. Later that day we got a call from a ATT tech saying he was coming that day to do the installation so we said we are home now so ok. However he never showed up and never called! Finally I contacted customer service. Of course they had no record of the call we received. I again confirmed our Thursday appointment. Thursday came and they did not show up again! I contacted customer service and they said their records said Saturday now! After getting run around for 20 minutes I asked to be... More...
    (Internet - Sponsored by DIRECPATH)
    TwinMom2xs's Picture   TwinMom2xs    1 Comments   Comments
  • Cancellation nightmare



    Switched from comcast to u-verse. Internet quality of service was horrible. So called customer service to cancel the very next business day. Service not cancelled. Have called them 5 times in the last 7 days. Service is still not cancelled. Each time the rep gives me a cancellation order #. Says I won't be charged termination fees as this is less than 30 days. But service is never cancelled. Totally incompetent. They cannot even cancel service properly. If they send me bills charging me for a service that I hate, am not going to pay. If AT&T reads this I would like them to know to... More...
    (Cable TV)
    Bsca's Picture   Bsca    0 Comments   Comments
  • Terrible Customer Service!



    I don't usually write reviews or complaints about a company, I just resolve everything by phone or in person. But I just had THE WORST customer service expierience in my life with AT&T U-Verse. I will definitely be reporting this online to any and everyone I can think of. I've only had U-Verse for a month and today I was ready to cancel...and the next time I have to go thru this, I will. Last month I was quoted $40 for digital tv and today I noticed that my first bill is $60. I also found that a charge of $10 for HD Technology(??) is added, but was never mentioned to me... More...
    (Cable TV)
    RMondaine15's Picture   RMondaine15    0 Comments   Comments
  • Att is full of False Advertising



    Att u-verse is bull they got me w the great service HD channels and all the toppings crap. what they don't tell you when getting there tv service it takes power from your wifi basically your internet and your cable is sharing it speeds and power together. We had there Internet first not bad and just for higher speed because we have game systems and computer and the kids are always on there phones. As soon as we signed up our internet sucks phones kept disconnecting and when playing games kept getting kick out At first I was told get even faster higher speed yea pay more money Then... More...
    (Advertising)
    Yessi's Picture   Yessi    0 Comments   Comments
  • Terrible service



    To anyone who will listen. Switching to AT &T uverse has been the absolute most horrible experience I have ever had with any company. There customer service people are rude and under helpful, being that there technician fell through my ceiling there insurance has been very rude and terribly inept in even remotely trying to make reasonable arrangements to my home. Do I have uverse " not for long" that still doesn't work and a gaping hole in my ceiling that I am going to have to repair at my own expense and hire an attorney to deal with AT&T. In short anyone thinking... More...
    (Cable TV)
  • WORST customer service ever



    I have had ATT u-verse for 4 months now. I switched from Directv after being baited by AT&Ts commercials. HUGH MISTAKE. the programming is about the same as Directv but the customer service is HORRIBLE. If I could use a stronger word to describe the customer service, I would. I had a simple technical question I needed answered. Nothing major just a simple question that could be answered in under a minute. When I called tech support I was advised that I did not "subscribe" to the tech support (which is $15 monthly) so in order to have my question answered I would be billed... More...
    (Cable TV)
    ChrislJackson's Picture   ChrislJackson    1 Comments   Comments
  • ATT u-verse



    I contacted AT&T about u-verse internet. They told me it was in my area the lady told me it would be two weeks for someone to come and install the services.. AT&T called two days before the person was going to come out to install the services, and said the internet was weak and I lived to far off the road. Would you believe the lady asked me if they was anything else she could do for me. STAY AWAY FROM ATT U-verse More...
    (Internet - Sponsored by DIRECPATH)
    edlafollette's Picture   edlafollette    0 Comments   Comments
  • Card Incentives for upgrade



    I was given the opportunity to get a $100.00 gift card if I up-graded from U350 to U450. I signed up and waited and waited to get the card. I contacted them today about this issue and was told that a letter had been sent out and the offer expired the end of December. AND, they could not help me because it had expired. I told them that if I would have gotten the letter, I would have contacted them. So, I paid for something for two months and did not get the gift card. I in turn went back to a lower level of service and am very unhappy. I thought that ATT was better than this. I... More...
    (Cable TV)
    vgebhardt10's Picture   vgebhardt10    0 Comments   Comments
  • AT&T U-verse



    How do I get out of a 3-year U-verse contract with AT&T? I am in Rockford IL and AT&T TOTALLY DESTROYED my entire Christmas week! I work PT from home doing medical dictation on top of it. I called them - on hold, on hold. Finally got someone who said they would be there the next day, 12/24 - no show! Could not do last minute Christmas shopping waited 8 hours, NO SHOW! Plus whenever you call their customer service, they WASTE YOUR TIME and ASK THE SAME QUESTIONS OVER AND OVER! These problems have been going on ever since I went with them 1-1/2 years ago! They lie to you,... More...
    (Internet - Sponsored by DIRECPATH)
  • Horrible



    I recently moved into a building in Austin, It's a new building so they have it wired for Internet and TV and it's part of the rent. Sounds good right? NOT SO MUCH. Been paying for the service since Dec 17th, just finalized my move and tried to set the TV up. Dec27th. Didn't work, the act was improperly set up, or not at all, nit sure but the internet is fine. This is where the fun starts Called ATT, got the runaround telling and re-telling my story to about 5 lame Customer service reps, who each transferred me to the next last one transferred me to billing! the... More...
    (Cable TV)
    mjjflynn's Picture   mjjflynn    0 Comments   Comments
  • Upsetting News about ATT Uverse treatment of customer



    I have had my worst experience yet with ATT UVerse. I have a bundled package phone, net and cable. My cable subscription was about to expire so as a long standing customer I called to see what deals they had and was given the runaround and quoted an increase to my bill. I then went into my account secured a deal "online" to lower my overall bill. Two days later a technician comes to my home early in the morning stating they were there to update my internet service. When I told them I'd not signed up for any updates they agreed to cancel the appointment as a mistake. That... More...
    (Cable TV)
    lgb1234's Picture   lgb1234    0 Comments   Comments
  • Horrible - bit and switch



    We need to go to the federal government with our complaints. I am! Lied and had me add service to get bundled fee and discounts to keep me at last years charges and then they raise them after a month and basically it's tough/too bad to me! I literally talked t a supervisor in their cancellation dept. who cut the deal for me and then they tell me too bad. When they look at the bill they even agreed they lowered it for the first two months. The MAFIA is alive and well and it's called ATT Uverse! More...
    (Cable TV)
    daw07552's Picture   daw07552    0 Comments   Comments
  • AT&T BUNDLE is a joke and UVERSE TV Customer Service is SUCK



    After many year that I be with AT&T for High Speed Internet only, due to my daughter homework thru Internet research and after many time that the sales representative from AT&T%u2019s tried to hook me into get AT&T Bundle promotion and then I make a mistake to fall into the trap for UVERSE TV. My AT&T High Speed Internet was raise up from $36.88 to $42.28 (from April, 2014 to July, 2014) and raise again $47.14 (on August, 2014) and raise $58.48 (on September, 2014), AT&T raise my bill up $21.60. Like I said I be with them for number of year, and every year I call to... More...
    (Cable TV)
    reaction's Picture   reaction    0 Comments   Comments
  • shitty



    They shut my phone and internet off randomly every single month. Its in my boyfriends name and he is on the phone with att at his moms as im writing this. Wtf att is the only available option for where I live. I tried to go look for another service but we found out that they all go through att. Monopoly or what! More...
    (Cable TV)
    BeeCakes's Picture   BeeCakes    0 Comments   Comments
  • Internet installation - AT&T Uverse



    I have used AT&T UVerse Internet for a few years with no issues. I recently moved to a new home and requested they transfer my service. I have a business that I run out of my home and use the Internet for my business at all times. Majority of business is dealt with through sending files back and forth over the Internet so it is CRUCIAL that service is never down. It has now been 48 hours since I have been able to operate. I am writing this review from my phone. The AT&T phone guys successfully set up my new phone and fax lines. The UVerse Internet guy threw his hands up after being... More...
    (Internet - Sponsored by DIRECPATH)
    Susanforeman1's Picture   Susanforeman1    1 Comments   Comments
  • Never an AT&T customer yet somehow am still in collections with them??!!!



    Was never an AT&T customer, never authorized service with them never authorized installation, nothing... This last month I noticed a collections attempt on my credit report for Franklin Collections Services. Called them and it's on behalf of AT&T. Sat on the phone with AT&T for the next two hours finding out that they attempted to install AT&T UVERSE internet at an address that is similar to mine in Ohio but in a completely different township. Tried to deal with it more than a few times and have now given up. Each time they say the issue is dealt with and that I need to... More...
    (Miscellaneous)
    npgeorgeuw's Picture   npgeorgeuw    0 Comments   Comments
  • Uverse features unusable



    U-verse connection problems to phone feature leaving consumers at disadvantage. ATT tech has became a joke if they can not fix the link they disrupted while doing an update on there system. Consumers paying for phone features that they have to call into tier two to use is absurd. Secondly, if is a fraud to promote how great there product is when the consumers already padding there pockets are left using such an useless product. I hope that all consumers using U-verse and having problems with it will come together and force necessary corrections. If not I hope that we can get some... More...
    (Cable TV)
    culfig's Picture   culfig    0 Comments   Comments
  • ATT U-verse Appalling Performance



    I have had AT&T phone and internet for a number of years. But when performance started to deteriorate - phone service outages, internet sluggishness, etc, I decided enough was enough. I spent a couple of hours on the phone with ATT "specialists who diagnosed the service arriving at the house to be excellent but the 2Wire modem/router probably on its last legs. "We are upgrading our systems to fiber optics, faster, more reliable, etc, etc. OK, says I, I will take the bait and "upgrade". New modem and supposed new connection to the house. I am still waiting and... More...
    (Delivery Services)
  • Sales Fraud!



    We had AT&T Uverse a few years ago and left the service because we had numerous connectivity issues. After having several technicians visiting our home they said there was nothing else they could do to resolve our issue so we decided to leave AT&T uverse and go to DirecTV. It's been about 3 years since we left AT&T in hopes that some improvements were made. We were offered a deal of $139.99 a month for a year for internet, uverse 450 and phone and have all install fees waived. We got the bill and it was $365.00! We called the customer service line and talked to a... More...
    (Cable TV)
    mcastillo217's Picture   mcastillo217    0 Comments   Comments
  • not happy



    me and my wife decide to go with u-verse so i ordered cable and internet service they installed. after 5 1/2 hours the tech left. to find out we could only stream 4 tvs at once, and we have 5 tvs they tell me if we all watch the same thing we can watch all 5 tvs so i cancelled within 24 hours of install. More...
    (Cable TV)
    rollinsdime97's Picture   rollinsdime97    0 Comments   Comments
  • At&T horrible customer service



    Ready to switch to Time Warner! After a month of experiencing extensive downtime for both the internet and cable service we found out that our wireless equipment needed to be replaced. A service appointment for Tuesday the 22nd between one and five o'clock was scheduled to replace the unit. I waited for rive and half hours for the technician to show up, which never happened. I did not receive a call informing me that the tech would be late or simply saying that they were sorry, but the appointment would have to be rescheduled. I called customer service who was very apologetic and... More...
    (Internet - Sponsored by DIRECPATH)
    jthom's Picture   jthom    0 Comments   Comments
  • Internet



    I have had att for abot 6 years live in a rural area of northern Nevada, I have Internet and phone service we where asked to upgrade our modem I was told much faster better connection, WRONG! After that I have had three service tecs out waiting 3 or four days each time. They sent me a new modem still dropping Internet, resetting modem continued. The fourth time I called I had not phone and no Internet this was especially bad timing as it is my 12 year old sons bday party on Saturday and this is Friday morning. I had taken two days off work be use I had set up a flat screen tv with three... More...
    (Internet - Sponsored by DIRECPATH)
  • U-Verse billing issues... ongoing



    My U-Verse bill has been screwed up since April. I've talked to 4 different agents since and have spent an average of 45 minutes to an hour with each and it is STILL not resolved. I've gone in circles with agents that don't have a clue as to what they are doing. I just now ' lost connection' with the fourth agent that I've spent an hour catching him up to what the problem is. Surprise! No call back. If I call again I will have to go through 3 months of information to catch up agent #5. I am sick of AT&T. How does one get in touch with a manager of... More...
    (Miscellaneous)
    attisajoke's Picture   attisajoke    1 Comments   Comments
  • attuverse



    what hell we have suffered with switching from cablevision to uverse.the installation took 7am to 9pm may9th,45 minutes later,our tv turned to snow! then no phone at all for at least 5 days to port back our original phone number.my husband died during surgery in boston and thanks to uverse i now have a dead phone,so i can't receive sympathy calls and his final days on earth were spent fighting them! More...
    (Cable TV)
    alisonkovachi's Picture   alisonkovachi    1 Comments   Comments
  • False Advertising???



    We have been waiting for ATT U-Verse Digital TV for a very long time now. A few days ago we received a letter in the mail stating it is finally available at our address. We were so excited. Our only cable option at this time is TWC. Due to lots of trees on our property we can not even get Satellite. TWC knows this and our bills is outrageous. Anyway, I go to order it online and it is not available. Internet and phone has been available forever. When is digital cable going to be available on our street and why would you send a letter with our address stating you have a product that you can... More...
    (Cable TV)
    alangenek0217's Picture   alangenek0217    0 Comments   Comments
  • ATT Hard Sell with No Information



    I am the sole proprietor of an underperforming busines, Trutek Educational Materials. ATT has signed me up for a one year contract at $90 a month which includes $45 for long distance. I assume it covers internet, but I am not getting answers. I have not made a long distance phone call from the business phone in four years and in the twelve years here I have made only little more than forty dollars worth of long distance calls all together. I feel bludgeoned and bullied by the sales process. What am I getting for the money? Is there another type of contract that would serve me better? If... More...
    (Internet - Sponsored by DIRECPATH)
    LaLelisir's Picture   LaLelisir    0 Comments   Comments
  • Touchy system



    I have AT&T Uverse for 2 years and I'm done! This system does not work. I lost count how many times we've had techs at our house. None can get this crappy system working and they all appear to be guessing. Our cable goes in and out all day, every day. The DVR is useless. No recorded programs play without interruptions and picture freezes. We have rebooted too many times to count and nothing ever works for more than 5 minutes. My next call will be to Comcast! More...
    (Cable TV)
    DonnaBreck's Picture   DonnaBreck    2 Comments   Comments
  • ATT-Uverse



    ATT U-verse worst IP ever I had the old 2 wire modum never a problem then I upgraded what a nightmare internet always drops out my home phone calls are droped like a cell phone( voice over ip) the new modum stopped working so thay sent me a new one and asked me to return the old one then ups said they cant return it and the idiots keep trying to bill me for the new one I was told was free yeah Im pissed beyond maddddddd freeken At&T has the only high speed connection here or I would go else where everyday I have to reset this pice of crap modum 3 or 4 times a day f*&% at&t if... More...
    (Internet - Sponsored by DIRECPATH)
    Darious's Picture   Darious    1 Comments   Comments
  • ATT Billing service



    I am Mad and I mean Mad, ATT I'm sure have broke every law know to man. I have had service with them for six years. My I phone was not working very good so thought about new phone but when I found out how much, I went with a another provider. On 6/15/13 I opened new service with Cricket and took my old number with me. My reg bill runs from 6/8/13 to 7/8/13 so old dumb me thought ok I canclled service with ATT on 6/15 so they will prorate my bill for those 7 days. Hello no way after five phone calls, today after my yelling to speak to a supervisor I found out that if you are as DUMB as... More...
    (Mobile Phones)
  • ATT costumer service worst ever



    I called ATT to pay my bill, the automated service wouldn't recognize my voice so it sent me to a very rude costumer service agent. then getting no where with her I asked to speak to a manager, put on hold switched from department to department after 1:47 min call never did get to anyone who could help me. I want to cancell and they say there's an early termination fee that I never agreed to. ATT is the worst ever!!!!!!! More...
    (Cable TV)
    mtnman104's Picture   mtnman104    1 Comments   Comments
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