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ATT U-verse Complaint - AT&T BUNDLE is a joke and UVERSE TV Customer Service is SUCK
ATT U-verse Complaint

ATT U-verse Complaint

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AT&T BUNDLE is a joke and UVERSE TV Customer Service is SUCK


After many year that I be with AT&T for High Speed Internet only, due to my daughter homework thru Internet research and after many time that the sales representative from AT&T%u2019s tried to hook me into get AT&T Bundle promotion and then I make a mistake to fall into the trap for UVERSE TV. My AT&T High Speed Internet was raise up from $36.88 to $42.28 (from April, 2014 to July, 2014) and raise again $47.14 (on August, 2014) and raise $58.48 (on September, 2014), AT&T raise my bill up $21.60. Like I said I be with them for number of year, and every year I call to AT&T to block the price that they will give me on their promotion for the long term customer. I block it with $36.88 for a year, but my contract year is not over yet and in only six month they raise $21.60. I call AT&T and I get Andrew, like every year, I%u2019d asked Andrew to help me out because my bill now $58.48. He talk me into the AT&T bundle that if I get UVERSE TV, I will get the same Internet High Speed that instead of $58.48 it will be $47.68 and UVERSE TV U200 will be $50.79, total is $98.47 monthly plus no installation fee, no equipment fee, and $150.00 debit card that will be activate after 30 day with UVERSE TV, I have nothing to lose just give it a try. I am planning for Direct TV, but after Andrew convince me for it plus he said my contract is over so it is the right time, and OK I go for it. He keep his word give me $49.00 (installation fee) a week later that make $58.48 come down to be $9.48 for my September bill and my schedule to install UVERSE TV on September 13, 2014. I%u2019d received my first bill with AT&T bundle is $166.42, it is shock me, I look thru my bill I see that they charge me left and right and $49.00 (installation fee) that Andrew%u2019s gave me last month, this month they take it back, I call and I got Tina, she told me that I have to pay it full and next bill I will receive a small bill, it will deduct out $49.00 plus equipment fee ($7.00) for me (I have to be with UVERSE TV for 30 day). My second bill with AT&T bundle is $93.21, the equipment fee is out but I didn%u2019t see that $49.00 deduct out for me, I call again and I get Cindy, after talk back and forth including her supervisor approve (Ms. Neil) then Cindy told me that she will take out $49.00 for me and I only have to pay $44.21 for this bill. My third bill with AT&T bundle is $156.83, REASON, I have $49.00 past due plus $9.36 late fee. I%u2019d called again and talk with RJ, not so friendly then I ask to speak with the Supervisor, he put me on hold for a while then he tell me that all the supervisor is busy then he got my phone number so his supervisor will get back with me shortly, but then I didn%u2019t get any phone call from AT&T for any shortly time until now. Bottom line, the AT&T sale reps has train to be liar or try to confuse the consumer with BUNDLE PROMOTION, and AT&T UVERSE TV customer service is tricky and cruel, my first experience and will be last NO MORE AT&T BUNDLE PROMOTION.


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