ATT U-verse Complaint

ATT U-verse Complaint

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ATT horrible customer service! - uverse package


I signed up for ATT uverse and was given a installation tech appointment for the following Thursday. Later that day we got a call from a ATT tech saying he was coming that day to do the installation so we said we are home now so ok. However he never showed up and never called! Finally I contacted customer service. Of course they had no record of the call we received. I again confirmed our Thursday appointment. Thursday came and they did not show up again! I contacted customer service and they said their records said Saturday now! After getting run around for 20 minutes I asked to be forwarded to a supervisor and to have my account credited for my wasted time. The tech said ok and then ended the chat without ever coming back!!! So I contacted them back and the tech said he could not forward me to a supervisor or credit my account until after Uverse was installed (even though I have ATT now). Their customer service and service techs are horrible!! No hesitation on their part just leaving you waiting around with no courtesy calls or anything and no hesitation to give you the run around on the customer service end because they don't have a clue what is going on. The rep confirmed that their was no supervisor on site with them and they were in different locations! Probably farmed out all over and just saying whatever with nothing coming of it. Big companies that don't care because they figure you only have so many options to choose from and your stuck with them!


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