ATT U-verse Complaint

ATT U-verse Complaint

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Extreme lack of customer service - Uverse


We called today to change the address for our service from one unit in a condo complex to another unit in the same complex. When the call began, we were told that the service would be switched the same day. Over an hour later, multiple transfers of departments, and aggressive up selling from the representative in the Phillippines, we learned that our service would not be turned on for 5 days! We asked to speak to a Supervisor, were told after waiting for over 20 minutes more that all the Supervisors were busy (I can understand why). We were told that we would receive a call back the same day (still waiting for that call), when a Supervisor was available. If we can find another service provider, we will. Worst customer service EVER.


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