ATT U-verse Complaint

ATT U-verse Complaint

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Upsetting News about ATT Uverse treatment of customer - Uverse TV & Internet


I have had my worst experience yet with ATT UVerse. I have a bundled package phone, net and cable. My cable subscription was about to expire so as a long standing customer I called to see what deals they had and was given the runaround and quoted an increase to my bill. I then went into my account secured a deal "online" to lower my overall bill. Two days later a technician comes to my home early in the morning stating they were there to update my internet service. When I told them I'd not signed up for any updates they agreed to cancel the appointment as a mistake. That same day I go to turn my tv on, it along with my phone and internet are offline. This was on a Thursday and here it is Sunday and after 25 calls to AT& T Resolution Specialist,Tech support supervisors, and Dispatch Supervisors I'm still getting the runaround and have NO SERVICES after having paid my bill for the month of over a 170.00. It appears a sales clerk I spoke with to find about about any bundled saving wrote in his notes that I called to have my internet upgraded and they signed me up for service. This conversation never took place.

ATT Uverse states they had to switch me back to my original internet Mbps and now they're claiming something about the system is confused and they have to work on the outside line, after the 3rd day without any of my services they are now talking about they have to work on the inside line. In the 21st Century with a major company who expertise is the internet and fiberoptics I can't get them to turn my internet, tv and cable on.

This is the most disorganized, group of people I've come into contact with over the last few day and they're apologies with no resolutions has left a sour taste in my mouth, as I now see this is how they treat their loyal customers, I would not recommend anyone to sign up for service through ATT Uverse.

Save your money and heartache and go with another provider!


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