ATT U-verse Support Ticket

terrible customer service

Created By: Angrycustomer16's Picture Angrycustomer16 Last Reply: Angrycustomer16's Picture Angrycustomer16
Priority Level: [High] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: N/A Replies: 0

I really hate at&t now!!!!! I recently moved in to a new place and i was forced to get a contract with at&t because they are the only service providers available. I am a gamer and i can tell you one thing, at&t is not gamer friendly or people friendly. i contacted customer service today to let them know that i was having problems with the nat type being set to moderate instead to open, i was then told that the problem was not at&t and that the problem was my xbox. i tried to get help but instead they kept me on hold for 30 minutes for no help at all. they then old me that they needed to send a technician over so that he can check the connection but that i would have to pay $100. i mean come on, when will at&t get people that know exactly what they are doing. i never wanted to get at&t ever again, i made a promise to myself but considering that they were the only internet providers i had no choice. I never once had a problem with xfinity. their customer service was fantastic and they always helped out. XFINITY PLEASE SAVE ME!!!!


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